Frequently Asked Questions

Operating Hours

Monday to Friday 8.30am - 3.30pm

How do I pay?

All prices are displayed in New Zealand dollars, and are inclusive of GST. Payment can be made via Credit or Debit card (Visa or Mastercard). You can also pay using Google Pay and PayPal. We are currently setting up After Pay as a pay option.

How do I contact you?

Please complete a form on the 'contact us' page, or alternatively email capetoranges@outlook.com for general enquiries - or c2rorders@outlook.com for order enquiries

Can you fit the accessories?

Yes - absolutely! We've been able to secure vehicle fitment through a local MTA Assured mechanic & accessory store in Hawke's Bay, to ensure your accessories are fitted to a qualified standard. Any fitment of vehicles will incur additional fit charges. if you would prefer, we can refer you to an MTA assured installer in your local area.

Products and Pre-Orders

I don't know which product is right for me, can you help?

Absolutely! If you need any help finding the right product for your vehicle, our team is happy to help. Just get in touch with us to discuss your needs.

Can you order a product from one of your suppliers on my behalf if it's not listed on your website?

Definitely! While we aim to have almost all available products on our page, we are aware there are more complex requests - Please just get in touch and we can help. Please note, special orders are non refundable and cannot be exchanged or credited unless faulty.

Can I cancel my pre-order?

Only if its cancelled prior to shipment. Once your product has been shipped, we cannot refund or return this item. Please contact us as soon as possible if this is the case.

Shipping and Delivery

How much will shipping cost?

Shipping costs vary depending on destination, size and weight. Shipping costs are calculated on a per-order basis, and you will be able to see the cost before placing your order. Please note, rural addresses will incur an added fee as stipulated by our courier company/companies.

When will my order arrive?

If the item you order is in stock, it will typically be delivered between 2-7 days from the date of dispatch. Orders are usually dispatched within 24 hours of receipt. If your order includes pre-order items, then we will dispatch your order once all items are available. If you would like in-stock items to be sent automatically, please contact us to arrange this as an additional freight charge may apply. We will contact you to confirm the expected lead time for any pre-order items.

Returns and Return Policy

What should I do if something is wrong with my order?

Something not right? If your order is damaged, faulty or incorrectly supplied please contact us.

How do I return a product to you?

Please contact us, and we will advise on how to get the product back to us.

All product is sold on the basis that you have researched the suitability of the product(s) beforehand for your specific vehicle and usage situation. Cape To Ranges Overlanding accepts no liability on the use or misuse of any products sold.

The Consumers Guarantee Act applies in all cases.

If you need to return a product, please get in touch.

We do not have to give a refund if you change your mind about your purchase, so please choose carefully.

If a product arrives damaged or with a manufacturing fault it must be returned within 7 days of delivery. Contact us to arrange a return - noting we require sales or invoice number, ask you to retain the original packaging, send clear photographs of the damage (where applicable) and accurately describe the fault or damage.

If a product is returned due to fault or damage - we will conduct an assessment on the product. if the product is found to be faulty or damaged, we will send a replacement item for you free of charge. If the product is found to have no faults, the original product will be returned to you.

Change of Mind

You may cancel your order any time prior to shipping for a full refund back to your card. Please email us as soon as possible. 

If you change your mind after receiving the goods, you can return new, unopened items within 7 days of delivery. If the item is returned and found to be opened or used, we reserve the right to decline a refund. A 15% restocking fee applies to any returned item. 

The above does not apply to non-standard stock items ordered in especially for you (Special or Indent Order). Unfortunately, we cannot offer a refund, credit or exchange on special or indent order items, unless the product is faulty.

Undeliverable Packages

We rely on you to enter your address details correctly. If any order is returned to us because the courier is unable to deliver, additional shipping charges may apply before the order is re-shipped.